Part I. Terms and conditions for persons who are consumers

General provisions
1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the parties under the purchase contract concluded between a seller HAPPY-SK, sro, Brezová  1146 / 65A Viničné ID: 50189298 registered in the Commercial Register District court Bratislava I, Section Sro, File no: 109531 / B tax ID: 2120213777 and VAT ID SK 2120213777 (hereinafter referred to as “Seller”) and the buyer – consumers concerning the purchase and sale of goods on the website e-commerce vendor .

Contact the seller:

mail: sales@hruskaglass.com phone: +421 948 88 67 88

Postal address:

HAPPY-SK, s.r.o

Brezová 1146 / 65A

Viničné, 90023, Slovakia

Account number for cashless payments:

Tatrabanka: 2948019215/1100

IBAN: SK19 1100 0000 0029 4801 8215

BIC (SWIFT): TATRSKBX

Supervisors:

The Slovak Trade Inspection (SOI)

Inspectorate SOI for the Bratislava region

Prievozská 32, P.O. Box 5, 820 07 Bratislava 27

Department of technical control products and consumer protection

tel. No .: 02/58272 172-3 Fax No .: 02/58272 170

1.2 The purchaser within the meaning of this section hereof means the consumer.

1.3 Consumers, for the purposes hereof means a natural person who, in concluding and performing the purchase contract does not act within the scope of his business, employment or occupation.

1.4. The buyer as a consumer, when placing your order shall state their name, address, telephone number, e-mail contact, delivery address, country.

1.5. The Parties agree that the buyer sent the seller confirms that it agrees to these general terms and conditions and the terms and conditions will apply to all sales contracts concluded on the website of electronic commerce, which is operated by the seller under which the seller delivers the goods presented on the website in question to the purchaser (the “purchase agreement”) and all relations between the seller and the buyer arising in particular when concluding the contract and the complaint of the goods.

1.6. Terms are an integral part of the purchase contract. If the seller and the buyer enter into a written purchase contract in which they agree on conditions different from general business conditions, the provisions of the purchase contract takes precedence over the general business conditions.

1.7. The list of goods on e-commerce website, operated by the seller, is a catalog of commonly delivered goods and the seller does not guarantee the immediate availability of all the goods. Product availability will be confirmed by the buyer under the buyer’s questions.

2. Method of closing the purchase contract
2.1. The purchase contract is binding acceptance of the proposal to conclude a purchase contract by the seller by e-mail to the buyer sent the seller and / or a buyer completing and submitting the form to the seller’s website and / or a telephone order buyer to the seller (the “Order “).

2.2 Binding acceptance of the order by the vendor’s e-mail confirmation of acceptance by the seller to the buyer orders after prior receipt of order by the buyer, and after verifying the availability of goods, current prices and delivery date required by the buyer labeled “order confirmation”. In the event of a higher price the seller has the obligation to request from the customer’s consent to the change prices according to the current price list before confirming the order. Granting consent to the customer’s price change and subsequent confirmation (acceptance) order by the seller, the contractual relationship is not closed. All prices for goods and services and any charges in the online shop are quoted inclusive of VAT. (Except for third countries for which prices are set automatically without VAT under current legislation SR). Automatically executed notice of the order to the electronic system of the seller, the buyer will receive on your e-mail address immediately after sending the order shall not be deemed binding acceptance of the order; This notice is for information only for purposes of notification to the buyer on receipt of the order. The e-mail address of the buyer he shall, if necessary, receive all further information regarding the order.

2.3 Binding acceptance of the order shall state especially information on the name and specification of goods whose sale is subject to the purchase agreement, further details of the price of goods and / or other services, an indication of the delivery time of goods, the name and address of the place where the goods are to be delivered and data price, conditions, methods and terms of goods transport to the agreed place of delivery of the goods to the buyer details of the seller (trade name, registered office, identification number, trade register, etc.)., or other data.

2.4 Buyers can be delivered via e-mail or call the seller within 24 hours of receipt of order to the Seller notification that the order canceled. The buyer is obliged to notice of the cancellation name, e-mail and a description of the goods ordered. In case of cancellation of order by the seller to the buyer does not charge any fees associated with the cancellation. If the buyer has paid the purchase price or part of it in time to order cancellation, the seller to reimburse the purchase price or part of it within 14 days from the cancellation of orders transfer to the bank account of the buyer, unless the parties agree a different way of returning the purchase prices.

2.5. According to the amendment to Act no. Z.z. 222/2004, the value added tax may not be from 1.1 2013 change data already issued tax document (invoice). The data in the tax document (invoice) can be changed only in cases where the customer has not yet accepted the goods and not pay.

2.6 In the case of current actions, the sale of goods on the seller’s website messages, except these general terms and conditions of the binding terms of the relevant shares. If the buyer orders in violation of the terms of the relevant shares, the seller is entitled to cancel the order of the buyer. The cancellation of the order the customer will be informed by e-mail and in case of payment of the purchase price or part of his funds will be returned within 14 days to the designated account, unless the seller agrees otherwise.ň

3. The rights and obligations of the seller

3.1. The seller is obliged to:

– To deliver under the order confirmed by the seller to the buyer goods in the agreed quantity, quality and time and wrap him or arrange for the transport of that necessary to preserve and protect

– Ensure that the delivered goods meet the applicable regulations of the Slovak Republic, over to the purchaser at the latest with the goods in written or electronic form all documents necessary for the acceptance and use of goods and other documents prescribed by applicable legislation (instructions in Slovak language, invoice).

3.2  The seller has the right to proper and timely payment of the purchase price from the buyer for the goods.

3.3 The seller has the right to cancel the order if due to a sellout or unavailability of goods is unable to deliver the goods to the purchaser within the time limit set by these Terms and Conditions or in the price, which is included in the online store until the customer agrees to compensation. The cancellation of the order the customer will be informed by telephone or e-mail and in case of payment of the purchase price or part of his funds will be returned within 14 days to the designated account, unless the seller agrees otherwise.

3.4. Company HAPPY-SK, Ltd. reserves the right to verify the identity of the purchaser, or persons authorized to receive the goods at the personal collection of the goods at the address of the company and in cases where the delivery of goods to buyers pre-paid card, bank transfer or by invoice with maturity.

4. The rights and obligations of the buyer
4.1. The buyer is obliged:

– Assume purchased or ordered goods

– Pay the seller the agreed purchase price within the agreed due date, including costs to deliver goods

– Not to harm the good business name of the seller,

– Confirm the delivery note receipt of the goods by the signature, or the signature of a person authorized

4.2 The buyer has the right to supply the quantity, quality, time and place agreed by the parties in binding acceptance of the order.

5. Shipping and Charges

5.1 Product is sold by exposed designs, catalogs, letters of the type and vendor of patterns placed on the website of the e-commerce vendor.

5.2 The seller is obliged to meet the buyer’s order and deliver the goods to the buyer within 30 days of acceptance of the order by the vendor; the delivery date the buyer accepts, without reservation.

5.3 The buyer is obliged to accept the goods at the place indicated on the acceptance of the order by the vendor. If the buyer without the prior written withdrawal, goods are not collected within five working days after the period stated in the contract, a binding acceptance of the Seller is entitled to claim compensation for the damages in the amount of actual costs of the unsuccessful delivery attempt at order. After a period of five working days from the date when it was buyer is obliged to take over the goods, the seller is entitled to withdraw from the contract and sell the goods to third parties.

5.4 The seller is entitled to ask the buyer to take over the goods before the deadline agreed in the contract.

5.5 Weight, size and other particulars of the goods contained in catalogs, brochures and other documents to the seller indicated by the manufacturer may be different from the facts of ± 1% of that value.

5.6 The place of delivery is the place indicated on the acceptance of the order by the seller, unless the parties agree otherwise in the contract.

5.7 If the seller delivers goods to the buyer at the place specified in the purchase contract, the buyer must take delivery in person or to ensure that the goods are taken over by the person authorizing the event of his absence from the receipt of goods specified in the purchase agreement and a protocol on delivery and handover goods. Third person empowered to receipt of goods specified in the contract the seller is obliged to submit original or copy of the purchase contract and proof of payment of goods and written authorization. If it becomes necessary to repeat the supply of goods due to the absence of the buyer at the place designated in the contract, all costs thus incurred shall be borne by the buyer, especially repeated delivery of goods to the destination in the contract. Goods are deemed to be seized under section 10.2 these general business conditions.

5.8 The buyer is obliged to check the shipment, that the goods and their packaging immediately upon delivery. If the buyer finds that the goods or packaging of a product is mechanically damaged, it shall so notify the carrier and attendance check the status of goods. In the event of damage to the goods at the buyer’s receipt of the required immediately upon receipt of the goods to make a record of the extent and nature of damage to the goods (claims record entry), the accuracy of which is confirmed by the carrier. Based on this the fixation is delivered, the seller may the seller after the conclusion of the damage event with the carrier to provide the shortage of goods, discounts on goods and in case of unrecoverable error to deliver the goods to the buyer new goods.

5.9 When the shipment arrives in the Slovak Post, if found impaired or damaged packaging, damage of theft, we recommend not to accept the consignment, or deal directly with the shipping company worker, or a worker at the counter of the post in place a damage report. In case of receiving a finding of an infringement or defective container, damage of theft we ask to report the event within 24 hours. from the lot at any branch of the Slovak Post. The drafting minutes of the damage is necessary damaged product, packaging and shipment proof of receipt of the shipment, acquisition costs – invoice. Nearest branch of the Slovak Post, see: otvaraciehodiny.posta.sk. On reporting and drafting the minutes of damage to any branch of the Slovak Post, you can notify us by e-mail: sales@hruskaglass.com

5.10. Complaints mechanical damage that were not apparent at the receipt of the goods, must be applied immediately after receipt of the shipment at the latest within 24 hours of receipt of goods. It is the customer’s responsibility to prove that mechanical failure was not possible even with careful sightings product and its packaging in accordance with paragraph 5.8 discover. Claims of defects later discovered thus damaged goods, you will be able to apply only if the customer proves that the claimed goods had defects at the time of receipt by the carrier. Before first use, the buyer is obliged to study the warranty conditions including Slovak / Czech (for foreign English) instructions for use and then consistently manage this information.

5.11 Customer to the delivery of a product (personal and impersonal) to check the completeness of the package. When the buyer courier must draw up a claims record enrollment in place of incomplete package. At personal collection, the buyer is obliged to check the contents of the package immediately, additional claims will not be accepted.

5.12 The buyer is entitled in the event of non-delivery by the seller within the period specified in the terms 5.3.Obchodných withdraw from the contract and the seller is obliged to refund the buyer has paid part of the purchase price within the meaning of Section 10.08 these general business conditions.

5.13. Each consignment buyer will receive an invoice by e-mail or in packages. Where necessary warranty card, get it in the box.

5.14. Payment methods: Cash on receipt of goods at the company headquarters, by credit card over the Internet, payment on delivery (charged 1.2 euros), payment on account, payment through payment gateway Paypal. When using the payment gateway PayPal’s buyer is obliged to meet the general conditions obchodnímy PayPal and set up an account at www.paypal.com. Seller is not responsible for this service, nor for any claim.

5.15. Prepay by bank transfer: If you choose traditional payment by bank transfer you to send e-mail instructions to remit the payment within 24 hours. After the payment is credited to our account, you will receive the same e-mail invoice. This operation is performed manually, the following working day. When paying in advance by bank transfer may be affected by the delivery date deadline for making payment. It is necessary that the amount is credited to our account within five working days after order confirmation otherwise be regarded as canceled order. When personal collection of goods, proof of identity (ID card, passport).

5.16. Payment by credit card via the internet: The order is for payment card through the Internet payment gateway payment by Tatra banka a.s. after completion of the transaction. After the payment is credited to our account, you will receive the same e-mail invoice. This operation is performed manually by the next business day.

6.price

6.1. The buyer must pay the purchase price of goods agreed in the contract and / or the price list Seller applicable at the time of conclusion of the purchase agreement, including the costs of delivery of goods (the “purchase price”) by way of cash payment at the headquarters of the seller, cash on delivery at the place of delivery ( charged 1.2 euros), the company providing mail order via postal or courier service (charged 1.2 euros) or bank transfer to the seller’s account, given in a binding acceptance of the order.

6.2 If the buyer pays the purchase price by wire transfer, payment date is the date when the full purchase price credited to the seller.

6.3 The buyer must pay the seller the agreed purchase price for the goods within the period under the purchase agreement, but not later than on receipt of goods.

6.4 If the buyer pays the purchase price for the goods agreed in the purchase agreement, the buyer is entitled to withdraw from the contract and demand the return of the purchase price only in accordance with applicable laws of the Slovak Republic.

6.5 All the actions are valid while supplies last, for every product unless otherwise indicated.

6.6 In the event that the purchase price for the returned or defective goods and goods for which there is a termination shall be paid by the buyer in the form of gift certificates, or in combination with payment, the seller refunds the purchase price to the buyer in the same form as it was paid by the buyer. The value of gift certificates returned to the purchaser must not be higher than the value of the gift certificates paid by the purchaser when buying goods. If the return gift certificates for objective reasons it was not possible, mainly because the seller does not have gift certificates in the required amount, the seller provides the buyer with financial compensation.

7. Acquisition and transfer of risk of damage to goods

7.1. The buyer acquires title to the goods until full payment of the full purchase price for the goods.

7.2 Risk of damage to the goods passes to the buyer when he takes over the goods from the seller or when to do so in a timely manner and at a time when the seller to dispose of the goods and the goods are not buyers.

8. Complaints procedure (liability for defects, warranty, complaints)

8.1. The seller is responsible for defects of the goods and the buyer is obliged to immediately apply to the Seller under the applicable claims procedure. Further information will be the purchaser, if necessary, supplied on request by phone or e-mail.

8.2 On the handling of complaints are covered by a valid Complaints procedure published on the website of the seller www.hruskaglass.com. Buyers click-box before sending the order to the Seller it confirms that the Complaints procedure read and fully agree with it and also confirms that he has been duly informed of the conditions and how to claim the goods, including information about where a complaint can be applied and carrying out warranty repairs in accordance with provisions. § 18. 1 of Act no. 250/2007 for. from. consumer protection and the amendment of the Slovak National Council. 372/1990 Coll. on misdemeanors, as amended (the “Act”).

8.3. Complaints procedure applies to goods purchased by the buyer from the seller in the form of e-commerce website e-commerce vendor.

8.4. Complaints procedure in this form is valid for all business cases, unless contractually agreed other warranty.

8.5. The buyer has the right to claim from the seller guarantee only to goods which are subject to error caused by the manufacturer, supplier or seller, it is covered by warranty and was purchased from the seller.

8.6. The buyer is obliged to examine the goods on receipt of goods. Failure to do so can claim the defects found during the inspection, but he demonstrates that these goods had defects at the time of delivery.

8.7. During the warranty period the customer has the right to request the removal of defects after presentation, including accessories, documentation and instructions to the authorized representative of the Seller, the warranty certificate and proof of payment.

8.8 If the product has defects, the customer is entitled to claim the seat of the seller in accordance with sec. § 18. 2 of the Act so that it delivers the goods to the address HAPPY-SK, s.r.o .Brezová 1146 / 65A, 90023 Limbach and fill out a form for complaints and deliver it to the seller. Using the forms determined by the seller and the pattern is placed on the website of the seller. The buyer is obliged to form a precise description of the nature and extent of the defects of the goods. Complaint Procedure goods that can be objectively deliver the vendor begins on the day when all the following conditions:

deliver the completed form to the claim from the buyer to the seller,

deliver the claimed goods from the buyer to the seller,

The seller advised the buyer shipment of goods to insure. Goods sent by mail order seller accepts. Complaint Procedure goods that can not be delivered objectively to the seller and which is firmly embedded begins on the day when all the following conditions:

deliver the completed form to the claim from the buyer to the seller,

conduct reconnaissance of the claimed goods by a third party designated by the seller that the buyer sighting issue written confirmation

Start a complaint procedure, also the date of the claim. Merchandise must be delivered to the seat of the seller unless the seller or designee determines otherwise (eg. To deliver the goods directly to a designated person). For any questions please contact the company HAPPY-SK, s.r.o ,number +421 948 88 67 88 or e-mail sales@hruskaglass.com

8.9 The seller is obliged to accept a complaint in operation, ie at its headquarters or at the designated person in accordance with sec. § 18. 2 of the Act.

8.10 The site determined in section 8.9 of these general terms and conditions for the receipt of complaints, the seller is obliged to ensure the presence of the person authorized to settle the complaint in accordance with sec. § 18. 3 of the Act.

8.11. The buyer is obliged to claim defects of the goods at the seller without delay, otherwise the buyer loses the right to the seller free of charge to remedy the error.

8.12 Seller or buyer designated person shall issue a certificate of submission of a complaint of the goods in an appropriate form chosen by the seller, for example. in the form of email or in writing, which is required to pinpoint mistakes goods in accordance with sec. § 18. 5 of the Act and instruct the consumer about its rights derived from those provisions. § 622 and mouth. § 623 of the Civil Code. If the claim is put into effect by means of distance communication, the seller is required to confirm the submission of a complaint delivered to the buyer immediately; If you can not deliver the certificate immediately, it must be delivered without undue delay, at the latest, together with proof of settlement of the claim; confirmation of submission of a complaint may not be delivered if the buyer has the opportunity to demonstrate a complaint in another way.

8.13. Based on the decision of the buyer which of their rights under provision. § 622 and mouth. § 623 of the Civil Code applies, the seller or designee shall determine the method of complaint under sec. § 2. m) of the Act immediately, in complicated cases within 3 days from the start of the complaint procedure, in justified cases, in particular where a complex technical assessment of the condition of the goods, within 30 days from the date of the complaint procedure. After determining the method of complaint vendor or nominee Claims shall be settled immediately, in appropriate cases, a complaint can equip later. Complaint shall not take longer than 30 days from the date of the claim. Once the deadline for settlement of the claim, the consumer has the right to cancel the contract or the right to exchange the goods for new goods. The end result of the complaint procedure and complaint informs the seller to the buyer in the form agreed between both parties (e-mail and by registered letter), while the buyer with the goods received the complaint protocol. If the buyer claim the goods, apply for the first 12 months of the purchase contract, the seller may settle the complaint rejected solely on the basis of the experts’ opinion or the opinion issued by authorized, notified or accredited person or opinion of the designated person (hereinafter “the expert assessment of goods”). Whatever the outcome of expert judgment can not require the seller to the buyer pay the costs of expert reports on goods, or other costs related to expert reports on goods.

If the buyer complaint products will be 12 months after the purchase contract and the seller rejected it, the person who has equipped complaint, is mandatory proof of a complaint to indicate who the buyer may send the product to the professional judgment. If the buyer sends the goods to the expertise of the designated person for which proof of settlement of the claim, the cost of expert reports on goods, as well as all other related expenses reasonably incurred shall be borne by the seller regardless of the outcome expert judgment. If the buyer expert assessment shows the seller’s liability for the claimed failure of goods, it renews complaint; during the execution of expert reports on goods, the warranty period shall be suspended. The seller is obliged to reimburse the buyer within 14 days from the date of lodging the complaint again all the costs of expert reports on goods, as well as all related costs reasonably incurred. Re-filed complaint can not be dismissed.

8.14. The buyer has no right to warranty for defects of which the seller at the time of concluding the contract notice or which in the light of the circumstances under which the purchase contract is concluded, must have known.

8.15. The seller may always instead of removing defects replace the defective thing for a faultless, if the buyer does not cause serious problems.

8.16. The claim by the seller to the buyer lapses:

failure to notify manifest errors of receipt of goods

mechanical damage of goods caused by the buyer

unavoidable damage to the goods and / or unforeseeable events

damage to the goods accidental destruction and accidental deterioration

8.17. The warranty does not cover normal wear and tear (or portions thereof) due to its use. Shorter product life can not therefore be considered a fault and then you can not complain.

8.18. If the goods on receipt by the buyer is not in conformity with the contract (ie. Conflict with the contract), the buyer has the right to the seller free of charge and without undue delay, said the state corresponding purchase contract, according to the buyer’s requirements either exchange goods or repair. If such an approach is not possible, the buyer may request a reasonable discount on the price of goods or cancel the contract.

This does not apply if the purchaser before taking over the goods to conflict with the contract knew or conflict with the contract itself caused. Conflict with the contract which becomes apparent within six months from the date of delivery shall be deemed to have inconsistency in its takeover, if it does not contradict the nature of the goods or if the contrary is proved. In case of conflict of goods with the contract, the consumer is entitled to a. redress and to:

free, bringing consumer goods into the state of the corresponding contract through repairs

proportionate reduction of the purchase price

alternate supply of goods

termination of the contract

8.19. The seller is obliged to settle the complaint and terminated the complaint procedure in the following ways:

handing over the repaired goods.

exchange of goods,

refund the purchase price,

payment of an appropriate discount from the price of goods,

written notice to the acceptance by the seller of a particular transaction.

Reason for refusal to claim the goods.

8.20. The seller is obliged to how to determine the method of complaint and the settlement of the claim in a written document to the purchaser within 30 days from the date of the claim made through the postal or courier or delivery service or via e-mail.

8.21. The warranty period is 24 months (unless determined for specific cases other warranty period) and shall run from the date of receipt by the buyer.

8.22. The warranty period shall be extended by a period during which the buyer can use the goods due warranty repair of the goods.

8.23. In the case of exchange of goods for new buyer receives a document stating the type of traded goods, and any other complaints shall apply to the original delivery note of the complaint and document. In the case of exchange of goods for new warranty period shall begin to run again from the receipt of new products, but only to new goods.

8.24. First, the consumer may require the seller to free repair or replacement free supply of consumer goods. The buyer has the right to exchange goods only where it is not due to the nature of the defects of proportion. Whether the defect is proportional decides authorized service center in the form of a written assessment of the defect. Based on this decision will further proceed according to law.

8.25. All warranty repairs are when the time for their application are not forfeited to the application of safeguards in accordance with paragraph 16.8 of these general terms and conditions free of charge.

8.26. With regard to the correctable fault has occurred, the complaint is equipped according to the Decision of the buyer under 8.13. these complaints and business conditions as follows:

the seller guarantees the elimination of errors or

Seller will replace defective goods.

8.27. Regarding the error can not be removed, or one several times repeated removable error or a larger number of different removable defects, and which prevent the goods to be properly used as without mistakes, the seller respond depending on the decision of the buyer under 8.13 . these complaints and conditions of the claim as follows:

exchange of goods for goods other same or better performance, or

if the seller can not perform the exchange of goods for other, respond to complaints issue a credit note for the defective goods.

8.28. The complaint relates only to the errors mentioned in the form for complaints.

8.29. For the purposes of claims under several times repeated removable error occurrence is considered one correctable error more than twice.

8.30. For the purpose of the claim is for a greater number of different removable defects occurrence is considered more than three different removable defects simultaneously.

8.31. For the purpose of the claim is for the period during which after the purchase contract the buyer may not for goods are missing proper use of goods, as the time constituting not more than 180 days.

8.32. Authorized buyer for complaints mistakes goods is after exercised his right and asked the seller to remove the defects of the goods in accordance with paragraph 8.8 these complaints and business conditions, exhausted, and whatever the outcome of the complaint has re not entitled to the same unique error (not a mistake of the same kind) to apply a claim repeatedly.

8.33. If the seller terminates the complaint procedure as justified rejection of the claim, but the fault of the product objectively exists and has not been removed, the buyer can exercise his right to eliminate defects of goods through the courts.

8.34. Warnings in relation to a claim:

As far taken, customers returned merchandise without the original packaging or replacement packaging company HAPPY-SK, s.r.o. not liable for any damage during transport to the service center.

8.35. In the event that the buyer – the consumer is not satisfied with the warranty claim by the seller or where the buyer – consumer contacts the seller to request corrective action and was not satisfied with the way the seller respond to the complaint or if it considers that the seller violated his rights, the Buyer – consumer has a right to contact the seller to request corrective action. If the seller on such a request rejection or it does not respond within 30 days from the date of dispatch, the buyer – consumer is entitled to initiate an ADR alternative dispute resolution entity. Alternative dispute resolution entity is “Slovak Trade Inspection, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27 “respectively. other relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk). The buyer – the consumer is entitled to choose the subject of consumer ADR to which to turn.

9. Personal data and their protection

Please visit special page  https://www.hruskaglass.com/gdpr-eng/

 10. Withdrawal from the contract

10.1 Seller is entitled to withdraw from the contract because of sellout, unavailability of goods or the manufacturer, importer or supplier of the goods agreed in the contract cut production or undertake such major changes that prevented the implementation of all obligations the seller arising from the purchase contract or for reasons of force majeure or if even with all effort that may be required of him fairly, is unable to deliver the goods to the customer within the period stipulated these terms and conditions or in the price, which is included in the online shop. The seller is obliged to immediately inform the buyer and return it already paid a deposit for the goods as agreed in the contract of sale within 14 days of the notification of withdrawal and transfer to an account designated by the buyer. The seller is entitled to withdraw from the contract even if the buyer is not goods within five working days from the date when it was the buyer is obliged to take over the goods.

10.2 The buyer is entitled to withdraw from the contract without giving any reason under the conditions laid down by law no. 102/2014 Z.z. on consumer protection when selling goods or services on the basis of the distance contract or contracts negotiated away from business premises seller and amending certain laws (hereinafter the “Law on Consumer Protection in Sale of Goods”) within 14 days from the date of delivery . The buyer has the right within that period the goods to expand and tested in a similar way as usual when buying a classic “brick and mortar” store. Tested is not to begin using the goods and then return it to the seller. Goods are deemed to be seized by the buyer at the moment when the purchaser or a third person other than the carrier takes over all of the goods ordered, or if

goods ordered by the buyer in one order and supplied separately, on receipt of goods that came as the last, or if

supplies of goods consisting of multiple lots or pieces, the time of receipt of the last lot or piece, or if

goods are delivered repeatedly for a limited period, on receipt of the goods delivered first.

10.3 The buyer sent the seller confirms the order, the seller timely and properly fulfilled its disclosure obligations under sec. § 3 ods. 1 of the Law on consumer protection in the sale of goods.

10.4 Buyers can the seller to exercise the right of withdrawal in paper form or in the form of minutes on another durable medium or by means of a form of withdrawal sent to the mailing address of the seller, namely: HAPPY-SK.srt, based Birch 1146 / 65A Viničné , ID 50189298 :,

10.5  Withdrawal from the contract through a form of withdrawal by passing the point of these general conditions must contain the information requested therein and particularly the precise specification of goods Ordered, name and surname of the consumer / consumers address consumers / consumer Signature of the consumer / consumers the way in which the seller has to reimburse the consideration received particular account number and / or mailing address, date. The buyer is the termination of the contract of sale the seller must deliver the goods along with accessories, including documentation, manuals, warranty card, proof of payment and so on. and preferably in the original packaging and sending it to. HAPPY-SK.s.r.o,Brezová 1146 / 65A, Viničné, ID 50189298 :, If the buyer by withdrawal forward to the selling goods along with accessories, including documentation, manuals, warranty card, proof of payment and so on. (Hereinafter referred to as “goods”) to the previous sentence via Slovak Post. s., can only do so through a service called “package to address.” Goods sent to buyers through a service called “package in the mail” and shipments on delivery seller accepts. We recommend to insure the goods.

10.6 If the buyer withdraws from the contract, it shall be deleted from the beginning and any ancillary contract linked to the contract, from which the buyer has resigned.

10.7  The buyer may cancel the contract, the subject of which is the delivery of goods, even before the commencement of the period of withdrawal. The period of withdrawal is maintained, if the buyer shall give notice of exercise of the right of withdrawal before the deadline for the withdrawal.

10.8 After termination of the contract the seller to give the buyer all payments made by the buyer demonstrably paid in connection with the conclusion of the contract, in particular the purchase price including the cost of delivering the goods or will proceed in accordance with section 6.7. these general terms and conditions by sending a gift certificate to the buyer’s address. The seller is not obliged to pay the additional cost to the buyer if the buyer chose a different delivery method than the least expensive conventional method of service offered by the seller. Additional costs means the difference between the cost of delivery chosen by the buyer, and the cost of the cheapest current method of delivery offered by the seller. Payments will be refunded to the buyer within 14 days from the date when the buyer to the seller received a notification of withdrawal from the contract. Payment will be made in the same manner used for the payment of the buyer to the seller, if the buyer did not leave any other method of payment in the form of withdrawal, and without charging any additional fees.

10.9  The seller is not obliged to return all payments to the buyer in accordance with paragraph 10.8. these general business conditions before it is delivered goods from the buyer or the buyer proves while sending the goods back to the seller. Payment for purchased goods will therefore be paid by the seller to the buyer only after receiving the returned goods back to the address specified in Section 10.5. general commercial terms or on submission of documentary proof of sending the goods back, whichever comes first.

10.10. If the buyer withdraws from the contract within the meaning of Section 02.10 these general business conditions and the seller delivers goods which are used and damaged or incomplete or value of the goods is reduced as a result of such treatment of goods that are beyond treatment necessary to ascertain the characteristics and functioning of the goods, the seller has against the buyer is entitled to compensation damage to the value of repair of the goods and the goods were original condition respectively. právajúci has the right to require the consumer to reimburse diminished value.

11.10. The buyer is obliged within 14 days from the date of withdrawal or surrender sent back to the seller goods along with accessories, including documentation, manuals, warranty card, proof of payment and so on. and preferably in the original packaging.

12.10 At termination, the buyer shall bear the direct cost of returning goods to the seller or a person designated by the seller for delivery. The direct cost of returning the goods can not reasonably be calculated in advance. According to available information, the projected estimate of these costs, depending on the size, weight of the goods, the distance from where the return is carried out and the prices at which the buyer of the shipping company provides its services in the amount of 2, – EUR 300, – EUR.

13.10. At termination, and the buyer shall bear the direct cost of returning goods which by their nature can not be returned by post. The direct cost of returning the goods can not reasonably be calculated in advance. According to available information, the projected estimate of these costs, depending on the size, weight of the goods, the distance from where the return is carried out and the prices at which the buyer of the shipping company provides its services in the amount of 2, – EUR 300, – EUR.

14.10. If the buyer fails to fulfill any of the obligations set out in paragraphs 10.04 and 10.5. these general business conditions, withdrawal from the contract is not valid and effective, and the seller is not obliged to return all payments proven in accordance with paragraph 10.8. these general terms and conditions of the buyer and also be entitled to reimbursement of the costs associated with sending the goods back to the buyer.

15.10. the buyer can not cancel the contract which is the subject

sale of goods made to the specific requirements of the consumer, custom orders or goods intended for one particular consumer

16.10. When issuing a credit note may be required by the buyer for inspection valid ID in order to protect the property rights of the buyer. An identification card for inspection by the purchaser agrees to the processing of personal data within the meaning of the Act. no. 122/2013 Coll. on Protection of Personal Data as amended legislation.

Online dispute resolution platform

1.11 Buyer – Consumers are entitled to use an online dispute resolution (hereinafter referred to as “RSO”) to resolve their differences in the language you choose. Buyer – consumer is the alternative solution of their dispute to use ODR platform, which is available on the website http://ec.europa.eu/consumers/odr/. Buyer – consumer when submitting a filing ODR platform complete electronic complaint form. Information submitted shall be sufficient to determine the appropriate alternative dispute resolution entity online. Buyer – Consumer can attach documents in support of his complaint.

12. Reviews for products
1.12 Seller reserves the right not to publish reviews on products containing inappropriate language, are false, not connected with the product, links to external sites or in any way harm the reputation of our company.

13. Gift vouchers (certificates)
1.13 Gift vouchers (certificates) issued by the seller may be applied to the purchase of goods on the website e-commerce vendor. Unless stated otherwise, gift vouchers can only be used to purchase goods, apply to services, postage costs and other charges.

2.13 The value of a gift voucher is given to each voucher as a sum including VAT, and voucher works like a discount on the total amount of ordered goods with VAT. Gift vouchers can be used only in the entire value in a single purchase, it is not possible to apply it in parts. Arrears for the purchase of goods must be paid in the form of financial, excess will not be refunded.

3.13 Gift voucher can not be exchanged for cash. If the buyer has the right to terminate the purchase contract for the purchase of goods on which the buyer paid gift voucher, the buyer is entitled to refund of the purchase price in the form of a gift voucher (by sending a gift voucher at the address specified by the buyer).

14.Final provisions

1.14 Seller reserves the right to change these general business conditions. Obligation written notice changes in these general terms and conditions are met by placing the website e-commerce vendor.

2.14 If the purchase agreement is concluded in writing, any alteration thereof must be in writing.

3.14 In case of doubt, the Parties agree that for the period of use is considered to be the time from receipt of goods to the buyer (including the day of delivery) pursuant to section 7.5 these general terms and conditions of the day of returning the goods to the seller, respectively. upon delivery to the courier for the purposes of transport to the seller.

4.14 The Parties agree that communications between them will be carried out mainly in the form of e-mail messages, respectively. through letter post.

5.14 The relations not governed by these general terms and conditions are subject to the relevant provisions of the Civil Code, Law no. 22/2004 Z.z. electronic commerce and on the amendment of Act no. 128/2002 Z.z. on State Control of Internal Market in Consumer Protection Issues and on amendments to certain laws as amended by Act no. 284/2002 Z.z. as amended, Act no. 250/2007 Z.z. consumer protection and the amendment of the Slovak National Council. 372/1990 Coll. on misdemeanors, as amended, and Act no. 102/20154 Z.z. Consumer Protection in the sale of goods or services under a contract concluded at a distance contract or an off-premises vendor and on amendments to certain laws.

6.14 These Terms and Conditions shall take effect on the buyer by sending the electronic order buyer.

7.14 Buyers sending orders asserts that these general terms and conditions read and fully agrees with them.

Part II. Terms and conditions for persons who are not consumers

General provisions
1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the parties under the purchase contract concluded between a seller HAPPY-SK.s.r.o, Brezová 1146 / 65A, Viničné, ID :, 50,189,298 registered at District court Bratislava I, Section: Sro, File no: 109531 / B tax ID: 2120213777 and VAT SK2120213777, operation, Brezová 1146 / 65A,Viničné, (hereinafter referred to as “Seller”) and the buyer – a person who is not a consumer , the subject of which is the purchase and sale of goods on the website e-commerce vendor. Contact the seller:

Mail: sales@hruskaglass.com

Phone: +42 1948 88 67 88

Postal address:

HAPPY-SK, s.r.o

Brezová 1146 / 65A

Viničné, 90023

Account number for cashless payments:

Tatrabanka: 2948019215

IBAN: SK19 1100 0000 0029 4801 8215

BIC (SWIFT): TATRSKBX

1.2 The purchaser within the meaning of this section hereof or entrepreneur understands. persons who are not consumers (hereinafter referred to as “entrepreneur”).

1.3 Entrepreneurs for the purpose hereof means a person registered in the Register; a person who does business under the trade license; a person who operates on the basis of other than trade license pursuant to special

regulations; natural person engaged in agricultural production and is registered pursuant to a special regulation.

1.4. Buyer as an entrepreneur, while placing an order indicating their business name, registered office (place of business), registration number, VAT ID, phone number, e-mail contact person acting on behalf of the entrepreneur.

1.5. Buyer – entrepreneur acknowledges that the terms of the guarantee as well as the procedure of the complaint provided for in these Terms and Conditions Part II may be different than in Part I. Terms and conditions for consumers.

1.6. The Parties agree that the buyer sent the seller confirms that it agrees to these general terms and conditions and the terms and conditions will apply to all sales contracts concluded on the website of electronic commerce, which is operated by the seller under which the seller delivers the goods presented on the website in question to the purchaser (the “purchase agreement”) and all relations between the seller and the buyer arising in particular when concluding the contract and the complaint of the goods.

1.7. Terms are an integral part of the purchase contract. If the seller and the buyer enter into a written purchase contract in which they agree on conditions different from general business conditions, the provisions of the purchase contract takes precedence over the general business conditions.

1.8. Legal relations seller and the buyer, who is a businessman, not expressly regulated by these general terms and conditions or a framework agreement between the seller and buyer are subject to the relevant provisions of the Commercial Code.

1.9. The list of goods on e-commerce website, operated by the seller, is a catalog of commonly delivered goods and the seller does not guarantee the immediate availability of all the goods. Product availability will be confirmed by the buyer under the buyer’s questions.

2. Method of closing the purchase contract

2.1. The purchase contract is binding acceptance of the proposal to conclude a purchase contract by the seller by e-mail to the buyer sent the seller and / or a buyer completing and submitting the form to the seller’s website and / or a telephone order buyer to the seller (the “Order “).

2.2 Binding acceptance of the order by the vendor’s e-mail confirmation of acceptance by the seller to the buyer orders after prior receipt of order by the buyer, and after verifying the availability of goods, current prices and delivery date required by the buyer labeled “order confirmation”. In the event of a higher price the seller has the obligation to request from the customer’s consent to the change prices according to the current price list before confirming the order. Granting consent to the customer’s price change and subsequent confirmation (acceptance) order by the seller, the contractual relationship is not closed. All prices for goods and services and any charges in the online shop are quoted inclusive of VAT. Automatically executed notice of the order to the electronic system of the seller, the buyer will receive the svojue-mail address immediately after sending the order shall not be deemed binding acceptance of the order; This announcement is for information only for purposes of notification to the buyer on receipt of the order. The e-mail address of the buyer he shall, if necessary, receive all further information regarding the order.

2.3 Binding acceptance of the order shall state especially information on the name and specification of goods whose sale is subject to the purchase agreement, further details of the price of goods and / or other services, an indication of the delivery time of goods, the name and address of the place where the goods are to be delivered and data price, conditions, methods and terms of goods transport to the agreed place of delivery of the goods to the buyer details of the seller (trade name, registered office, identification number, trade register, etc.)., or other data.

2.4 Buyers can be delivered via e-mail or call the seller within 24 hours of receipt of order to the Seller notification that the order canceled. The buyer is required in the notice of cancellation of the order’s name, e-mail description of ordered goods. In case of cancellation of order by the seller to the buyer does not charge any fees associated with the cancellation. If the buyer has paid the purchase price or part of it in time to order cancellation, the seller to reimburse the purchase price or part of it within 14 days from the cancellation of orders transfer to the bank account of the buyer, unless the parties agree a different way of returning the purchase prices.

2.5. According to the amendment to Act no. Z.z. 222/2004, the value added tax may not be from 1.1 2013 change data already issued tax document (invoice). The data in the tax document (invoice) can be changed only in cases where the customer has not yet accepted the goods and not pay.

2.6 In the case of current actions, the sale of goods on the seller’s website messages, except these general terms and conditions of the binding terms of the relevant shares. If the buyer orders in violation of the terms of the relevant shares, the seller is entitled to cancel the order of the buyer. The cancellation of the order the customer will be informed by e-mail and in case of payment of the purchase price or part of his funds will be returned within 14 days to the designated account, unless the seller agrees otherwise.

3. The rights and obligations of the seller

3.1. The seller is obliged to:

deliver under the order confirmed by the seller to the buyer goods in the agreed quantity, quality and time and wrap him or arrange for the transport of that necessary for their preservation and protection.

to ensure that the delivered goods meet the applicable regulations of the Slovak Republic

over to the purchaser at the latest with the goods in written or electronic Pdobe all documents necessary for the acceptance and use of goods and other documents prescribed by applicable legislation (instructions in Slovak language, invoice).

3.2 The seller has the right to proper and timely payment of the purchase price from the buyer for the goods.

3.3 The seller has the right to cancel the order if due to a sellout or unavailability of goods is unable to deliver the goods to the purchaser within the time limit set by these Terms and Conditions or in the price, which is included in the online store until the customer agrees to compensation. The cancellation of the order the customer will be informed by telephone or e-mail and in case of payment of the purchase price or part of his funds will be returned within 14 days to the designated account, unless the seller agrees otherwise.

3.4. Company HAPPY-SK, s.r.o. It reserves the right to verify the identity of the buyer or persons authorized to receive the goods at the personal collection of goods in operation and in cases where the delivery of goods to buyers pre-paid card, bank transfer or by invoice with maturity.

4. The rights and obligations of the buyer

4.1. The buyer is obliged:

assume purchased or ordered goods

to pay the seller the agreed purchase price within the agreed maturity including the costs of delivery of goods,

not to harm the good name of the seller business

confirm the delivery note receipt of the goods or their signature signature of an authorized person

4.2 The buyer has the right to supply the quantity, quality, time and place agreed by the parties in binding acceptance of the order.

5. Shipping and Charges

1.5 Product is sold by exposed designs, catalogs, letters of the type and vendor of patterns placed on the website of the e-commerce vendor.

2.5 The seller is obliged to meet the buyer’s order and deliver the goods to the buyer within 30 days of acceptance of the order by the vendor; the delivery date the buyer accepts, without reservation.

3.5 The buyer is obliged to accept the goods at the place indicated on the acceptance of the order by the vendor. If the buyer without the prior written withdrawal, goods are not collected within five working days after the period stated in the contract, a binding acceptance of the Seller is entitled to claim compensation for the damages in the amount of actual costs of the unsuccessful delivery attempt at order. After a period of five working days from the date when it was buyer is obliged to take over the goods, the seller is entitled to withdraw from the contract and sell the goods to third parties.

4.5 The seller is entitled to ask the buyer to take over the goods before the deadline agreed in the contract.

5.5 Weight, size and other particulars of the goods contained in catalogs, brochures and other documents to the seller indicated by the manufacturer may be different from the facts of ± 3% of that value.

6.5  The place of delivery is the place indicated on the acceptance of the order by the seller, unless the parties agree otherwise in the contract.

7.5  If the seller delivers goods to the buyer at the place specified in the purchase contract, the buyer must take delivery in person or to ensure that the goods are taken over by the person authorizing the event of his absence from the receipt of goods specified in the purchase agreement and a protocol on delivery and handover goods. Third person empowered to receipt of goods specified in the contract the seller is obliged to submit original or copy of the purchase contract and proof of payment of goods and written authorization. If it becomes necessary to repeat the supply of goods due to the absence of the buyer at the place designated in the contract, all costs thus incurred shall be borne by the buyer, especially repeated delivery of goods to the destination in the contract.

8.5  The buyer is obliged to check the shipment, that the goods and their packaging immediately upon delivery. If the buyer finds that the goods or packaging of a product is mechanically damaged, it shall so notify the carrier and attendance check the status of goods. In the event of damage to the goods at the buyer’s receipt of the required immediately upon receipt of the goods to make a record of the extent and nature of damage to the goods (claims record entry), the accuracy of which is confirmed by the carrier. Based on this the fixation is delivered, the seller may the seller after the conclusion of the damage event with the carrier to provide the shortage of goods, discounts on goods and in case of unrecoverable error to deliver the goods to the buyer new goods.

9.5  When the shipment arrives Slovak post in case of detection of infringements or

damaged packaging, damage of theft, we recommend not to accept the consignment, or deal directly with the shipping company worker, or a worker at the counter of the post in place a damage report. In case of receiving a finding of an infringement or defective container, damage of theft we ask to report the event within 24 hours. from the lot at any branch of the Slovak Post. The drafting minutes of the damage is necessary damaged product, packaging and shipment proof of receipt of the shipment, acquisition costs – invoice. Nearest branch of the Slovak Post, see: otvaraciehodiny.posta.sk. On reporting and drafting the minutes of damage to any branch of the Slovak Post, you can notify us by e-mail sales@hruskaglass.com

10.5 plaints mechanical damage that were not apparent at the receipt of the goods, must be applied immediately after receipt of the shipment at the latest within 24 hours of receipt of goods. It is the customer’s responsibility to prove that mechanical failure was not possible even with careful sightings product and its packaging in accordance with paragraph 5.8 discover. Later claims of mechanical damage to the product can no longer be accepted. Before first use, the buyer is obliged to study the warranty conditions including Slovak / Czech instruction manual and then consistently manage this information.

11.5 Customer to the delivery of a product (personal and impersonal) to check the completeness of the package. When the buyer courier must draw up a claims record enrollment in place of incomplete package. At personal collection, the buyer is obliged to check the contents of the package immediately, additional claims will not be accepted.

12.5 The buyer is entitled in the event of non-delivery by the seller within the period specified in the terms 5.3.Obchodných withdraw from the contract and the seller is obliged to refund the buyer has paid part of the purchase price within the meaning of Section 08.09 these general business conditions.

13.5. Each consignment buyer will receive an invoice by e-mail or with the goods. Where necessary warranty card, get it in the box.

14.5  payments: Cash on receipt of goods traffic, by credit card over the Internet Payment on delivery (charged 1.2 euros), payment on account, payment gateway Payment via PAYPAL.

15.5. Prepay by bank transfer. If you choose traditional payment by bank transfer you to send e-mail instructions to remit the payment to the next day of ordering. After the payment is credited to our account, you will receive the same e-mail invoice. This operation is performed manually, the following working day. When paying in advance by bank transfer may be affected by the delivery date deadline for making payment. It is necessary that the amount is credited to our account within five working days after order confirmation otherwise be regarded as canceled order. When personal collection of goods, proof of identity (ID card, passport).

16.5. Payment by credit card over the Internet. The order is for payment card through the Internet payment gateway payment by Tatra banka a.s. after completion of the transaction. After the payment is credited to our account, you will receive the same e-mail invoice. This operation is performed manually each time the following day.

6. Purchase price
6.1. The buyer must pay the purchase price of goods agreed in the contract and / or the price list Seller applicable at the time of conclusion of the purchase agreement, including the costs of delivery of goods (the “purchase price”) by way of cash payments in the designated establishment of the seller cash on the spot delivery (charged 1.2 euros), cash on delivery via the postal service (charged 1.2 euros) or bank transfer to the seller’s account, given in a binding acceptance of the order.

6.2 If the buyer pays the purchase price by wire transfer, payment date is the date when the full purchase price credited to the seller.

6.3 The buyer must pay the seller the agreed purchase price for the goods within the period under the purchase agreement, but not later than on receipt of goods.

6.4 If the buyer pays the purchase price for the goods agreed in the purchase agreement, the buyer is entitled to withdraw from the contract and demand the return of the purchase price only in accordance with applicable laws of the Slovak Republic.

6.5 All the actions are valid while supplies last, for every product unless otherwise indicated.

6.6 In the event that the purchase price for the returned or defective goods and goods for which there is a termination shall be paid by the buyer in the form of gift certificates, or in combination with payment, the seller refunds the purchase price to the buyer in the same form as it was paid by the buyer. The value of gift certificates returned to the purchaser must not be higher than the value of the gift certificates paid by the purchaser when buying goods. If the return gift certificates for objective reasons it was not possible, mainly because the seller does not have gift certificates in the required amount, the seller provides the buyer with financial compensation.

7. Acquisition and transfer of risk of damage to goods
7.1. The buyer acquires title to the goods until full payment of the full purchase price for the goods.

7.2 Risk of damage to the goods passes to the buyer when he takes over the goods from the seller or when to do so in a timely manner and at a time when the seller to dispose of the goods and the goods are not buyers.

8. Complaints procedure (liability for defects, warranty, complaints)
8.1. The seller is responsible for defects of the goods. A buyer who is an entrepreneur is obliged to immediately apply primarily directly to a service center. The current list of service centers provide staff complaints department. Where it is not possible to provide correction in this way, repair the seller.

8.2 On the handling of complaints are covered by a valid Complaints procedure, in those parts concerning the business, published on the website of the seller www.hruskaglass.com. Should the provisions of the Complaints Procedure, published on the website of the seller www.hruskaglass.com were contrary to the provisions of the Complaints Procedure in accordance with these Terms and Conditions for Businesses Complaint entrepreneur, the provisions under these Terms and conditions for business. Buyers click-box before sending the order to the Seller it confirms that the Complaints procedure read and fully agree with it and also confirms that he has been duly informed of the conditions and how to claim the goods, including information about where a complaint can be applied and carrying out warranty repairs.

8.3. Complaints procedure applies to goods purchased by the buyer from the seller in the form of e-commerce website e-commerce vendor.

8.4. Complaints procedure in this form is valid for all business cases, unless contractually agreed other warranty.

8.5. The buyer has the right to claim from the seller guarantee only to goods which are subject to error caused by the manufacturer, supplier or seller, it is covered by warranty and was purchased from the seller.

8.6. The buyer is obliged to examine the goods on receipt of goods. Failure to do so can claim the defects found during the inspection, but he demonstrates that these goods had defects at the time of delivery.

8.7. During the warranty period the customer has the right to request the removal of defects after presentation, including accessories, documentation and instructions to the authorized representative of the Seller, respectively. service facility including the warranty, if it was supplied by the manufacturer and proof of payment.

8.8 If the product has defects, the customer is entitled to claim in the first instance directly to a service center. The current list of service centers provide staff complaints department. Where it is not possible to provide correction in this way, repair the seller. When a customer files a complaint at the premises of the seller, so that will deliver the goods to the seller at the address of the establishment and complete the application form for complaints and deliver it to the seller. Using the forms determined by the seller and the pattern is placed on the website of the seller. The buyer is obliged to form a precise description of the nature and extent of the defects of the goods. Complaint Procedure goods that can be objectively deliver the vendor begins on the day when all the following conditions:

deliver the completed form to the claim from the buyer to the seller,

deliver the claimed goods from the buyer to the seller,

service access codes, passwords and the like. the goods from the buyer to the seller.

The seller advised the buyer shipment of goods to insure. Goods sent by mail order seller accepts.

Start a complaint procedure, also the date of the claim. Merchandise must be delivered to the seat of the seller unless the seller or designee determines otherwise (eg. To deliver the goods directly to a designated person). For any questions please contact the company HAPPY-SK, s.r.o. on + 421 948 88 67 88 or e-mail sales@hruskaglass.com

8.9 The buyer is obliged to claim defects of the goods at the seller without delay, otherwise the buyer loses the right to the seller free of charge to remedy the error.

8.10 To the complaint buyer who is an entrepreneur does not cover 30-day period within the meaning of the Consumer Protection Act. The period for settlement of the claim for business is not regulated by law, complaints of entrepreneurs within the meaning of these Terms and Conditions, however, our company is required to provide within 60 days.

8.11. The buyer has no right to warranty for defects of which the seller at the time of concluding the contract notice or which in the light of the circumstances under which the purchase contract is concluded, must have known.

8.12.Saller can always instead of removing defects replace the defective thing for a faultless, if the buyer does not cause serious problems.

8.13. The claim by the seller to the buyer lapses:

In the absence of proof of payment,

failure to notify manifest errors of receipt of goods,

the warranty period of the goods,

mechanical damage of goods caused by the buyer,

improper handling, operating or failure to care for goods,

damage to the goods to excessive load or use contrary to the conditions specified in the documentation, the general principles, technical standards and safety regulations in force in the Slovak Republic

unavoidable damage to the goods and / or unforeseeable events

damage to the goods accidental destruction and accidental deterioration,

8.14. The warranty does not cover normal wear and tear (or portions thereof) due to its use. Shorter product life can not therefore be considered a fault and then you can not complain.

8.15. If the goods on receipt by the buyer is not in conformity with the contract (ie. Conflict with the contract), the buyer has the right to the seller free of charge and without undue delay, said the state corresponding purchase contract, according to the buyer’s requirements either exchange goods or repair. If such an approach is not possible, the buyer may request a reasonable discount on the price of goods or cancel the contract. This does not apply if the purchaser before taking over the goods to conflict with the contract knew or conflict with the contract itself caused. Conflict with the contract which becomes apparent within six months from the date of delivery shall be deemed to have inconsistency in its takeover, if it does not contradict the nature of the goods or if the contrary is proved.

In case of conflict of goods with the contract the trader is entitled to a. redress and to:

free, bringing consumer goods into the state of the corresponding contract through repairs

proportionate reduction of the purchase price

alternate supply of goods

termination of the contract

8.16. The seller is obliged to settle the complaint and terminated the complaint procedure in the following ways:

handing over the repaired goods.

exchange of goods,

refund the purchase price,

payment of an appropriate discount from the price of goods,

written notice to the acceptance by the seller of a particular transaction.

Reason for refusal to claim the goods.

8.17. The warranty period is 12 months (unless determined for specific cases other warranty period) and shall run from the date of receipt by the buyer. The warranty period is governed by the manufacturer’s warranty terms in accordance with the relevant conditions under the Commercial Code (§429 et seq.). For selected products the manufacturer warranty for buyers limited.

8.18. The warranty period of the product catalog published on the site www.hruskaglass.com is published in accordance with the Civil Code and is not affiliated entrepreneurs and these general terms and conditions does not therefore apply.

8.19. The warranty period shall be extended by a period during which the buyer can use the goods due warranty repair of the goods.

8.20. In the case of exchange of goods for new buyer receives a document stating the type of traded goods, and any other complaints are initially applied on the basis of an invoice and proof of this complaint. In the case of exchange of goods for new warranty period shall begin to run again from the receipt of new products, but only to new goods.

8.21. First, the customer may require the vendor to free repair or replacement free supply of consumer goods. The buyer has the right to exchange goods only where it is not due to the nature of the defects of proportion. Whether the defect is proportional decides authorized service center in the form of a written assessment of the defect. Based on this decision will further proceed according to law.

8.22. All warranty repairs are when the time for their application are not forfeited to the application of safeguards under 8.13 these general terms and conditions free of charge.

8.23. If this is an error, which can be removed, the goods will be repaired. Unless maybe fix bugs and nature not hinder the normal use, it can be seller and the buyer agree to a reasonable discount on the price of goods. For discounts can not be later this error advertising.

8.24. If it is a mistake that can not be removed and which prevents the matter can be properly used as a thing without error, the seller is entitled to replace defective goods for goods with the same or similar performance or issue a credit note.

8.25. If the delivery of goods with defects, breach of contract, the buyer may significantly:

a) require the removal of defects by replacement goods for the defective goods, delivery of missing goods and to require the removal of legal defects,
b) required to repair the defective goods if the defects are repairable,
c) a reasonable discount on the purchase price aleboodstúpiť the contract.
8.26. The choice between those referred to in 8.25 include the buyer only if it is notified to the seller in a timely manner by sending notice of defects or without undue delay after notification. Applying eligible buyer may not be changed without the consent of the seller. If, however, it indicates that defects in the goods are beyond repair or that their repair would involve unreasonable costs, the buyer may require delivery of substitute goods if so requested by the seller without delay after the seller told him this. If the seller does not remove the defects of the goods within a reasonable additional period of time or if announced before the deadline expires, that does not remove the defects, the buyer may cancel the contract or request a reasonable discount on the purchase ceny.8.27. If the buyer fails to notify the choice of his claim within the period specified in paragraph 8.26. Shall be entitled defective goods as unimportant in breach of contract.

8.28. If the delivery of defective goods breached the contract insignificant way, the buyer may require either delivery of missing goods and the removal of other defects of goods or discount on the purchase price.

8.29. As long as the buyer does not claim any discount on the purchase price or withdraws from the contract, the seller is obliged to deliver the missing goods and to eliminate legal defects of the goods. Other defects must remove his choice repair the goods or the supply of equivalent goods; the chosen method to remove the defects may not cause undue expense to the purchaser.

8.30. If the buyer requests removal of defects of goods, not before the expiry of an additional reasonable period which is required to provide to that end, the seller, to exercise other claims of defective goods, in addition to a claim for damages and contractual penalty, unless the seller notifies the buyer that fails to fulfill its obligations this period. This period shall be determined in accordance with paragraph 8.10. these Terms and Conditions for entrepreneurs.

8.31. As long as the buyer does not specify a time limit in accordance with paragraph 8.26. or apply a deduction from the purchase price, the seller to notify the buyer to remove the defects within a certain period. If the buyer without delay after so notified the seller notifies its opposition, that notification has the effect of determining the period mentioned in paragraph 8.26.

8.32. If the seller does not remove the defects of the goods within the period resulting from point 8.26. and 8.27., the buyer can claim a discount on the purchase price or withdraw from the contract if the seller notifies the intention to terminate the contract at a specified time limit under section 26.8 or within a reasonable time before withdrawal. Selected eligible buyer may not change without the consent of the seller.

8.33. For the purposes of these Terms and Conditions is a breach of contract essential if the party in breach knew, at the time the contract is concluded or at the time it was reasonable to anticipate with regard to the contract, which resulted from its content or the circumstances in which the contract was concluded that the other party It will be interested to perform its obligations under this breach of contract. When in doubt, it is assumed that a breach of contract is not essential.

8.34. The complaint relates only to the errors mentioned in the form for complaints.

8.35. Authorized buyer for complaints mistakes goods is after exercised his right and asked the seller to remove the defects of the goods in accordance with these complaints and business conditions, exhausted, and whatever the outcome of the complaint has re not entitled to the same unique error (not a mistake of the same kind) to apply a claim repeatedly.

8:36. If the seller terminates the complaint procedure as justified rejection of the claim, but the fault of the product objectively exists and has not been removed, the buyer can exercise his right to eliminate defects of goods through the courts.

8.37. Documents necessary for receipt of the goods claim on a branch for the purchase of the entrepreneur, the VAT:

Products ordered the personal collection can only assume executive of the company or a person authorized.

If the goods arrive to take over a company employee, you need authorization konateľa with ID card at the authorized employee.

To verify the manager or a person authorized by a valid photo ID card and certificate from business respectively. Trade Register in order to prevent confusion for goods at the people.

8.38. Warnings in relation to a claim:

Unless the equipment taken, customers returned without the original packaging or replacement packaging company HAPPY-SK s.r.o, not liable for any damage to the device during transport to the service center. If the service center of the device changes the software or firmware, the company HAPPY-SK, Inc. is not responsible for a change in control devices for data loss, respectively, for damage caused by the loss of data that was stored on the device.

9. Withdrawal from the contract
9.1. Seller is entitled to withdraw from the contract because of sellout, unavailability of goods or the manufacturer, importer or supplier of the goods agreed in the contract cut production or undertake such major changes that prevented the implementation of all obligations the seller arising from the purchase contract or for reasons of force majeure or if even with all effort that may be required of him fairly, is unable to deliver the goods to the customer within the period stipulated these terms and conditions or in the price, which is included in the online shop. The seller is obliged to immediately inform the buyer and return it already paid a deposit for the goods as agreed in the contract of sale within 14 days of the notification of withdrawal and transfer to an account designated by the buyer. The seller is entitled to withdraw from the contract even if the buyer is not goods within five working days from the date when it was the buyer is obliged to take over the goods.

9.2 A buyer who is an entrepreneur has the opportunity to withdraw from the contract within 14 day period without giving a reason if the goods are unpacked and undamaged. Declared state “wrapped and undamaged” evaluate vendor and as a consequence of withdrawal rules.

9.3 Buyers who is an entrepreneur could be offered alternative withdrawal from the contract, depending on the condition of returned goods, guarantee for lost and the price of the returned goods. State of the goods will be recovered by the seller. In case of disagreement terms acceptable to both parties the goods will be returned at the expense seller back. The seller is entitled to charge the buyer any additional costs incurred. Seller reserves the right to not allowing the withdrawal, due to the nature of the product and its condition at the time of repayment.

9.4. The buyer at the seller exercises his right of withdrawal in writing.

9.5. The buyer is the termination of the contract of sale the seller must deliver the goods along with accessories, including documentation, manuals, warranty card, proof of payment and so on. and in the original packaging and sending it to HAPPY-SK.s.r.o, Brezová 1146 / 65A, Viničné. If the buyer termination of the contract the seller sends the goods along with accessories, including documentation, manuals, warranty card, proof of payment and so on. and in its original packaging (hereinafter referred to as “goods”) to the previous sentence via Slovak Post. s., can only do so through a service called “package to address.” Goods sent to buyers through a service called “package in the mail” and shipments on delivery seller accepts. We recommend to insure the goods.

9.6. If the buyer withdraws from the contract, it shall be deleted from the beginning and any ancillary contract linked to the contract, from which the buyer has resigned.

9.7. The buyer may cancel the contract, the subject of which is the delivery of goods, even before the commencement of the period of withdrawal. The period of withdrawal is maintained, if the buyer shall give notice of exercise of the right of withdrawal before the deadline for the withdrawal.

8.9 After termination of the contract the seller to give the buyer the purchase price or part of the buyer demonstrably paid in connection with the contract or will proceed in accordance with section 6.7. these general terms and conditions by sending a gift certificate to the buyer’s address. The purchase price will be refunded to the buyer upon receipt of the goods by the purchaser. Refund of the purchase price or part of the seller to make a payment to the purchaser’s bank account or postal order to the buyer.

9.9 The seller is not obliged to refund the buyer the purchase price or any part thereof, in accordance with paragraph 8.9 these general business conditions before he is delivered goods from the buyer. Payment for purchased goods will therefore be paid by the seller to the buyer only after receiving the returned goods back to the address in point 9.5. these general business conditions.

9.10 The buyer is in case of withdrawal shall, within 14 days of the purchase contract to deliver goods or deliver to Seller along with accessories, including documentation, manuals, warranty card, proof of payment and so on. and in the original packaging. For valid withdrawal must therefore goods within the 14 day period from the purchase contract the seller received, not merely sent on transport, otherwise the withdrawal is considered invalid.

9.11. If the buyer fails to fulfill any of the obligations set out in paragraphs 9.4. and 9.5. these general business conditions, withdrawal from the contract is not valid and effective, and the seller is not obliged to return all payments proven in accordance with paragraph 8.9 these general terms and conditions of the buyer and also be entitled to reimbursement of the costs associated with sending the goods back to the buyer.

9.12 The buyer can not cancel the contract which is the subject

sale of goods made to the specific requirements of the buyer, custom orders or goods intended specifically for one buyer,

9.13. When issuing a credit note may be required by the buyer’s certificate of incorporation in order to protect property rights of the buyer.

Complaints procedure

10. Reviews for products
1.10 Seller reserves the right not to publish reviews on products containing inappropriate language, are false, not connected with the product, links to external sites or in any way harm the reputation of our company.

11. Gift vouchers (certificates)
1.11 Gift vouchers (certificates) issued by the seller may be applied to the purchase of goods on the website e-commerce vendor. Unless stated otherwise, gift vouchers can only be used to purchase goods, apply to services, postage costs and other charges.

2.11 The value of a gift voucher is given to each voucher as a sum including VAT, and voucher works like a discount on the total amount of ordered goods with VAT. Gift vouchers can be used only in the entire value in a single purchase, it is not possible to apply it in parts. Arrears for the purchase of goods must be paid in the form of financial, excess will not be refunded.

3.11 Gift voucher can not be exchanged for cash. If the buyer has the right to terminate the purchase contract for the purchase of goods on which the buyer paid gift voucher, the buyer is entitled to refund of the purchase price in the form of a gift voucher (by sending a gift voucher at the address specified by the buyer).

12.Final provisions
12.1 Seller reserves the right to change these general business conditions. Obligation written notice changes in these general terms and conditions are met by placing the website e-commerce vendor.

12.2 If the purchase agreement is concluded in writing, any alteration thereof must be in writing.

12.3 In case of doubt, the Parties agree that for the period of use is considered to be the time from receipt of goods to the buyer (including the day of delivery) pursuant to section 7.5 these general terms and conditions of the day of returning the goods to the seller, respectively. upon delivery to the courier for the purposes of transport to the seller.

12.4 The Parties agree that communications between them will be carried out mainly in the form of e-mail messages, respectively. through letter post.

12.5 The relations not governed by these general terms and conditions are subject to the relevant provisions of the Commercial Code.

12.6 These Terms and Conditions shall take effect on the buyer by sending the electronic order buyer.

12.7 Buyers sending orders asserts that these general terms and conditions read and fully agrees with them.

Viničné 11. 5. 2016.